Frequently Asked Questions – Sasta Setup
What is Sasta Setup?
Sasta Setup is a Pakistan-based online shopping store built on WooCommerce, offering a wide range of affordable and trendy products for everyday needs. Our collection includes iPads, cosmetics, jewelry, drones, watches, undergarments, skincare products, toys, educational toys, and summer toys. Our goal is to provide quality products at budget-friendly prices while ensuring a smooth and reliable shopping experience for customers all across Pakistan.
Do you deliver all over Pakistan?
Yes, Sasta Setup provides nationwide delivery services across Pakistan. Whether you live in a major city or a smaller town, we work with trusted courier companies to ensure your order reaches you safely and on time. Delivery availability may vary slightly in remote areas, but we always try our best to serve customers everywhere in the country.
How long does delivery take?
Delivery usually takes around 3 to 7 working days depending on your city, location, and product availability. Orders placed in major cities are generally delivered faster, while remote areas may require a little extra time. During sales, holidays, or high-order periods, delivery times can sometimes be slightly delayed.
What payment methods do you accept?
We offer multiple payment options to make shopping convenient for our customers. These include Cash on Delivery (COD), bank transfer, and selected online payment methods where available. Customers can choose the payment option that feels most comfortable and secure for them during checkout.
Are your products original and good quality?
At Sasta Setup, we focus on providing products that offer good quality and value for money. We carefully select products and provide detailed descriptions and images to help customers shop confidently. While product quality may vary depending on the category and supplier, we always aim to maintain customer satisfaction and affordable pricing.
Can I return or exchange a product?
Yes, we offer return and exchange options for eligible products if customers receive damaged, defective, or incorrect items. Customers should contact our support team within the specified return period after receiving the order. The product should remain unused and in its original condition for successful processing of returns or exchanges.
How can I track my order?
Once your order has been shipped, tracking details are shared through WhatsApp, SMS, email, or courier tracking systems. Customers can use the provided tracking number to check the current status and estimated delivery progress of their order anytime.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available for most locations in Pakistan. This allows customers to pay for their order at the time of delivery instead of paying online in advance. COD is one of the most popular and trusted payment methods among online shoppers in Pakistan.
Are your skincare and cosmetic products safe to use?
We try our best to provide skincare and cosmetic products that are commonly used and trusted by customers. Product ingredients and usage instructions should always be checked before use, especially for people with sensitive skin or allergies. Customers are encouraged to perform a patch test before applying any cosmetic or skincare product regularly.
Do you sell products for kids?
Yes, Sasta Setup offers a variety of toys, educational toys, and summer toys for children of different age groups. We focus on products that are fun, engaging, and helpful for learning and entertainment. Parents are advised to review product details and recommended age guidelines before purchasing toys for children.
Can I order multiple products together?
Yes, customers can easily add multiple products from different categories into a single cart and place one combined order. This makes shopping easier and may also help reduce overall delivery charges compared to placing separate orders.
Do you offer discounts or special sales?
Yes, Sasta Setup regularly provides special discounts, promotional offers, bundle deals, and seasonal sales on selected products. Customers can follow our website and social media pages to stay updated about the latest deals and limited-time offers.
How can I contact customer support?
Customers can contact our support team through WhatsApp, phone calls, email, or social media platforms. Our team is available to assist with order updates, product inquiries, delivery issues, and general shopping support to ensure a smooth customer experience.
Are the product images shown on the website real?
We always try to use clear and accurate product images to help customers understand the product before purchasing. However, slight variations in color, packaging, or appearance may occur due to lighting, screen resolution, or supplier updates.
What should I do if I receive a damaged or wrong item?
If you receive a damaged, defective, or incorrect product, you should contact our customer support team as soon as possible with photos and order details. Our team will review the issue and guide you through the return, replacement, or exchange process according to our policy.